Refund policy

Order Cancellation, Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shopsyrn@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shopsyrn@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shopsyrn@gmail.com.

How to Cancel

To exercise your right to cancel, you must inform us of your decision by a clear statement before the cancellation period expires. You can do this by:

1: Logging into your account and submitting a cancellation request using the following link 
Cancel / Return & Refund
2: Emailing us at shopsyrn@gmail.com

We will process your cancellation request promptly and confirm receipt.

Effects of Cancellation

Upon cancellation, we will reimburse all payments received from you, including delivery costs, without undue delay and no later than 14 days from the day we receive your cancellation request. We will use the same payment method you used for the original transaction.

We may withhold reimbursement until we have received the returned goods or until you have provided proof of return, whichever is earlier.

Return of Goods

You must return the goods without undue delay and no later than 14 days from the day you notify us of your cancellation. You will bear the direct cost of returning the goods.

Goods must be returned in their original condition. We reserve the right to deduct an amount reflecting any diminished value of the goods if that loss is the result of unnecessary handling.

You can use the following link for cancellation/ return & refund of order 
Cancel / Return & Refund